Bridal Terms and Conditions
These terms form part of the Bridal Agreement with clients
What you are paying for?
A bridal booking or special occasion booking does not just mean makeup on your special day. We of course do that, and we pride ourselves in doing it well. But from the time you pay your booking fee, you are booked with us and will begin receiving service for your booking. We will create your paperwork after you verbally agree with the booking. We will answer your email and phone call queries. We will support you from the day you pay your booking fee to lock in your booking. Lots of our brides like to spend time sending us their inspirational looks and asking advice leading up to their preview appointment. We love helping, and we will always give our best advice when you send us your inspiration images. All brides have important questions about their special day. We will answer all email and phone queries within 3-5 business days (in really busy periods), but typically it’s much sooner than that. So when you are booking with us, you know that your money is not just going towards the wedding day, but it is for the service from day one leading up to your special day. This is why our rates are extremely competitive. We give you complete assurance that we will be at your special day no matter what. This also applies for special occasional makeup.
Securing Your Booking
Peggy Stasinos Makeup requires a non-refundable and non-transferable booking fee to secure your booking. The booking fee covers security of holding your date, any administration, planning, communication etc. If you proceed with your bridal booking, this booking fee will be deducted from the full cost of the service.
All bridal bookings are made on a “first-come-first-served” basis. All bookings are subject to availability and no dates will be guaranteed without a a booking fee.
A booking fee of 30% of the total quote is required to secure your bridal booking. Once you have paid your booking fee, a contract is formed for the quoted services between you and Peggy Stasinos Makeup. In paying the booking fee you are agreeing to these terms and conditions.
Fee Balances
The balance of the Fee is payable at least 7 days before the date of the bridal service.
Payments
Payments are made by either bank transfer (must be received prior to the service). Personal cheques are not accepted.
Start times
The start time is to be approved by the clients. This time may be adjusted to suit the Client’s wedding day schedule
Early call out Fee
Early call out before 6.30am will incur an additional cost of $35 per half hour
Assistant Fee
Parties of 5 parties or more may require an assistant(s) and this is subject to additional fees which will be provided to the client for approval ahead of time
Changes to your booking
We are unable to offer discounts should any member of your bridal party forego a prearranged service after the booking is confirmed and the booking fee is paid.
Additional fees will be applied should your service needs change or if additional services are added to this bridal booking.
Any extra “last minute” bookings on the day of the bridal makeup service must be notified prior to the event, or if unavoidable, at the commencement of the makeup service. Makeup requests on the day of the wedding may not be able to be accommodated, but we will do our best. If the bookings can be accommodated, they will be charged in accordance with standard rate and for these situations we will accept cash as payment.
Cancellation Policy
if you cancel your booking, the booking fee is non-refundable because to secure your preferred date, we are likely to have turned away other business. If we cancel your booking, we will refund the Booking fee.
If you cancel your bridal service with less than 2 months’ notice, you will be required to pay the balance of the wedding in full. If you have already paid in full, this payment will be retained for the inconvenience of late cancellations and loss of other wedding or other business, unless otherwise agreed.
In the unlikely event that the stylist is unable to attend the client’s booking due to sickness, injury, personal emergency or any other circumstance beyond her control, the stylist will endeavour to find a replacement artist of a similar standard. If a replacement is found the client will receive a 10% off the quoted services (excluding travel fee). Please note that finding a replacement is not guaranteed. If the stylist is unable to find a replacement the client will receive a full refund of monies paid, less trial cost.
COVID-19
In the event that your booking is impacted by COVID-19 government mandated lockdowns and restrictions, we will happily reschedule your booking to your new date without charge.
Bridal trials
Bridal trials are only available to clients who have placed a deposit to secure their wedding day. If you have not placed a deposit, I cannot schedule in a trial. Bridal trials are undertaken at my home in Post code 3166.
Unsafe conditions
Client acknowledges and agrees that verbal abuse of the bridal stylist is unacceptable by any person and shall be grounds for stylist to cease services immediately. The Client acknowledges that they will not be entitled to any refund in these circumstances
Service Location Requirements: the location of services on the wedding day is at the discretion of the Client but there are certain requirements the stylists need to complete services (eg clean space, electrical outlet ample room, tables and chairs). Please advise if access to location is difficult i.e; lots of stairs etc.
Late Arrivals
If the scope of the original Bridal Agreement cannot be fulfilled due to the client’s lateness, services may be reduced;
If a bridal party is more than 30 minutes late, the assumption will be that the client is a “no-show” and the Client forfeits all fees. This policy is in place out of respect for our services and other clients; we apologise for any inconvenience caused.
If, for any reason Peggy Stasinos Makeup becomes unavailable on the date of your booking, a replacement and equivalently skilled and experienced makeup artist will be sourced for you, at no additional cost to you. We will never leave you stranded for makeup services and we stand by all of our bookings.
General
If you have very sensitive skin, or a known allergy to makeup ingredients, you are required to inform Peggy Stasinos Makeup of this prior to the makeup services commencing.
All clients (including your bridal party, if applicable) must advise Peggy Stasinos Makeup of any contagious, bacterial, viral or other illness, skin condition, or eye condition, prior to any makeup services commencing. This includes, but not limited to, conjunctivitis, cysts, cold sores, herpes simplex, eye sties, open wounds or cuts, bacterial or viral skin infections or conditions, golden staph, or any other contagious illnesses or conditions. Depending upon the condition, Peggy Stasinos Makeup reserves the right to refuse services to an infectious client, but more importantly, Peggy Stasinos Makeup must be informed, so that precautions can be taken to protect products and brushes from contamination. If you do not inform us of such contagious conditions or illnesses, you may be required to pay for any products or brushes which may become or is likely to become contaminated as a result of your condition or illness.
